The Challenge
Our Client Solutions, a provider of industrial automation services, faced challenges in service delivery and monitoring:
- Manual Monitoring: Clients had no real-time access to automation system performance data.
- Inefficient Service Requests: Clients relied on emails or phone calls to report issues, leading to delays.
- Lack of Predictive Maintenance: No tools were available to predict and prevent system failures.
The Solution
OJ StratTech developed an automation portal with the following features:
- Real-Time Monitoring: Provided clients with live dashboards to track system performance.
- Predictive Maintenance: Integrated AI to predict system failures and schedule maintenance proactively.
- Service Request Management: Enabled clients to submit and track service requests online.
- Reporting Tools: Offered detailed reports on system performance and maintenance history.
The Results
- Reduced Downtime: Predictive maintenance reduced system downtime by 30%.
- Faster Issue Resolution: Service request resolution times improved by 40%.
- Improved Client Satisfaction: Client satisfaction scores increased by 25%.
- Operational Efficiency: Our Client's team saved 20 hours per week through streamlined processes.
Client Testimonial: “The automation portal has transformed how we deliver services. It's improved our efficiency and provided our clients with real-time insights they value.â€